Data Management & Privacy Policy

Alpha Sentry Group (“we”, “our”, “us”) is committed to protecting the privacy, security, and integrity of personal information we collect and manage. This Data Management & Privacy Policy outlines how we collect, use, store, disclose, and protect personal data in accordance with Australian privacy laws.

1. Scope of This Policy

This policy applies to:

• Visitors to our website
• Clients and prospective clients
• Employees, contractors, and job applicants
• Business partners and suppliers

It covers all personal information collected through our website, email, phone, in-person interactions, and security operations.

2. Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Email address
• Phone number
• Company or organisation name
• Physical address
• Enquiry or service-related information
• Employment and recruitment details (for job applications)

We only collect information that is reasonably necessary to deliver our services or meet legal and operational requirements.

3. How We Collect Personal Information

Personal information is collected through:

• Website enquiry and contact forms
• Phone calls, emails, and direct communication
• Service agreements and contracts
• Recruitment and employment applications
• Security operations (including CCTV monitoring, where applicable)

Information may be collected directly from you or from authorized third parties.

4. Use of Personal Information

We use personal information to:

• Provide security services and support
• Respond to enquiries and requests
• Manage client relationships and contracts
• Conduct recruitment and employment processes
• Improve our services and operations
• Meet legal, regulatory, and compliance obligations

We do not use personal information for purposes unrelated to our business activities.

5. CCTV Data & Security Information

Where CCTV monitoring or surveillance services are provided:

• Footage is collected strictly for security and safety purposes
• Access is restricted to authorised personnel only
• Data is stored securely and retained only for as long as necessary
• Footage may be disclosed to law enforcement or authorised bodies where legally required

CCTV data is handled with strict confidentiality and operational controls.

6. Data Storage & Security

We take reasonable steps to protect personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

Security measures include:

• Secure digital systems and access controls
• Restricted staff access to sensitive data
• Secure document storage
• Ongoing monitoring and risk management

When personal information is no longer required, it is securely destroyed or de-identified.

7. Disclosure of Personal Information

We may disclose personal information:

• To trusted service providers assisting with operations
• To regulatory or law enforcement authorities where required by law
• With your consent or where authorised under Australian law

We do not sell, rent, or trade personal information to third parties.

8. Access & Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information

Requests can be made in writing using the contact details below. We will respond within a reasonable timeframe.

9. Cookies & Website Analytics

Our website may use cookies or analytics tools to:

• Improve website functionality
• Analyse website traffic and usage patterns

These tools do not collect personally identifiable information unless voluntarily provided by you.

10. Data Retention

Personal information is retained only for:

• As long as required to fulfil the purpose it was collected for
• Compliance with legal and regulatory obligations

Once no longer required, information is securely deleted or anonymised.

11. Changes to This Policy

We may update this Data Management & Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

We encourage users to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this policy or how your data is managed, please contact:

Alpha Sentry Group
📧 Email: info@alphasentrygroup.com.au
📞 Phone: 1300 659 582